Redeem a credit code

This guide shows you how to redeem a credit code to add balance to your organization in the evroc Console.

Prerequisites

  • An evroc Console account with an active organization
  • A valid credit voucher

Redeeming a credit code

  1. Log in to the evroc Console.
  2. Click your username in the top-right corner.
  3. Select Usage & Billing.
  4. Navigate to the Credits page (https://cloud.evroc.com/billing/credit).
  5. Enter your credit voucher code in the redemption field.
  6. Click Redeem.
  7. If the code is valid, the credit amount is added to your organization's balance.

If redemption fails

A credit voucher may fail to redeem if it:

  • Has expired — the credit's redemption period has passed
  • Has already been redeemed — each code can only be used once
  • Has been disabled — the voucher was deactivated by evroc
  • Is invalid — the code was not found

Check the error message for the specific reason, and contact evroc support if you believe the voucher should be valid.

View your credit balance and history

After redeeming, you can see:

  • Current balance — total remaining credit from all active, non-expired credits
  • Credit history — a list of all redeemed credits with amounts, dates, and remaining balances

Next steps